Chatbots – The Future of Human Resource Management
Murtuza Topiwalla
The way we communicate, be it for personal or professional reasons, has changed more rapidly in the last decade than it ever did before. The ever-evolving technology has taken over almost all aspects of our life, and it is impossible to not pay attention to the way it is making things easier and more efficient.
And this advanced form of communication has specially made a huge impact at our workplaces that are becoming more and more digitized and efficiency-oriented. Advanced software, networking tools, remote work patterns, cloud computing, and automation in almost every domain have made our workplaces completely techno-driven hotspots.
But one tool of communication that is revolutionizing workplaces is chatbots, a program driven by AI (Artificial Intelligence) that is capable of making conversations. And their ability to communicate in an extremely efficient manner has redefined the way companies operate their HR processes.
Recruiters are increasingly utilizing HR Chatbots to interact and engage with their prospective candidates for their initial selection process. And since chatbots are automated programs, they have considerably reduced the workload from the HR vertical. While this is one of the most significant advantages/benefits of chatbots, there are several other benefits that make chatbots one of the most reliable future HR solutions.
Table of Content
What is a chatbot?
A chatbot is an Artificial Intelligence (AI) system that communicates with humans through the internet. It's essentially a robot that has been programmed to communicate with you. Chatbots may be found in a variety of areas, not only customer service platforms. They may be used on a range of platforms, including websites, mobile and messaging apps, and others.
How does an HR Chatbot work?
The advancement of AI has made HR bots more efficient over time, and they have become capable of making more human-like interactions. Here’s how HR Chatbots work:
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HR Chatbot interface
All bot interactions are a result of an advanced interface that AI-enabled bots utilize to have a conversation. The personalized greetings and other pleasantries that bots make are with the help of the interface they are supported with and these can be deployed on both web browsers and work applications.
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Natural Language Processing
The use of Natural Language Processing (NLP) has impacted a lot of automated processes that use language input as their primary source of information and HR bots are one of them. Through NLP, they are able to understand the query and respond appropriately and more accurately. The natural course of conversation that bots carry forward is a result of NLP-enabled support.
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Mapping of intent
Intent mapping is more like deciphering the intention of a conversation or action required. They recognize the query or intent according to the inputs from a user and respond accordingly. This could be an action-oriented query like generating a payslip or starting a training program.
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Filling of slots
This function is all about taking the conversation forward and initiating action. It basically involves providing information or instructions to take things to the next step. So, if a user has had the initial part of the conversation, slot filling will enable bots to provide information/instructions about what needs to be done next. In the HR context, it is mostly about how to make the application procedure forward.
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Addressing people-centric issues
While chatbots are perfect for initiating conversations, one of their primary functions is to address people-centric issues. These include, but are not limited to suggesting training and skill development programs, onboarding, and attendance management.
Benefits of using HR Chatbots
The current HR trends are all about HR automation and using advanced AI technology to give HR solutions a real facelift and HR chatbots are fast becoming an integral part of the recruiting process. Here are some of the most significant advantages/benefits of chatbots:
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Perform repetitive tasks efficiently:
HR chatbots have taken over the repetitive, effort, and time-consuming mundane tasks in the HR verticals, and they do it quite well. This benefits the company as their HR professionals can then devote their time to performing more complex and important tasks at hand.
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Quick response time:
As they are programmed to respond automatically, their turnaround time is quite quick, making the query resolving process fast and efficient. This keeps the employees more satisfied and happier.
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Great at data analytics:
Their ability to analyze and comprehend data is quite effective. Companies can use this information to give better solutions, make more informed decisions, and solve problems more effectively. The fact that bots can provide data about things like what kind of questions are being asked more frequently can help companies prepare the roadmap to address those issues beforehand.
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All-time connectivity:
If you have a question in the middle of the night, the chatbot will be ready to respond. HR Chatbots can be connected via mobiles, and thus the employees have someone to address their queries and concerns at just about any time of the day.
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Helpful in the onboarding process:
Chatbots are extremely proficient when it comes to onboarding and talent acquisition processes. They can be made capable of asking the right interview questions and also answer queries to new talent. This fast track the hiring process and makes it a lot less tiring for HR professionals.
How are HR chatbots impacting the existing HR professionals
With their ability to strike up a human-like conversation and a quick response time, HR chatbots impact HR professionals in all the good ways. Here are some important pointers:
- With chatbots doing a majority of mundane, repetitive work, HR professionals can concentrate on more complex issues.
- With an advanced ability to comprehend the tone of a conversation, chatbots can gauge an employees’ mood and suggest what they need to do. They can also direct more serious matters to HR professionals for further handling.
- They help make the HR team more accessible to the employees. Since they provide instant responses, the employees feel their queries are being answered on a priority basis.
- Chatbots are especially of great help now since the remote, work from home model is being adopted by several companies across the globe.
- The chatbots can considerably reduce the workload as many HR processes are automated and simplified through this technology.
- The HR professionals don’t have to browse through a large amount of data to get valuable information; chatbots can provide them with that quickly.
The HR chatbots are here to change the future of the HR industry. With their intuitive response-ability, NLP enabling them to bring a human touch in the conversations, and quick turnaround time, these bots are revolutionizing the entire game. But despite all the advantages that bots bring to the table, they are only supposed to assist humans, not replace them. After all, human resource management can be best done by humans. So, for the best-in-class HR services, visit carbonateapp.com for end-to-end HR Solutions.